If you are staring at a login screen that is rejecting your credentials, it is usually due to one of three "Digital Gremlins":
I can provide specific to clear your license cache if a standard login doesn't work.
Historically, visual effects artists purchased tools like Trapcode Suite, Magic Bullet, Universe, and VFX Suite directly from redgiant.com using a unique username (Red Giant ID) and password. However, following Maxon's acquisition of Red Giant, .
Yes—as long as the email matches. The password must be the one set on the Maxon account, not your old Red Giant password.
The feature will be thoroughly tested, including: red giant id and password work
If your "Red Giant ID and password" are not working, you must request a password reset for your migrated account.
: If you haven't logged in since the migration, you must use the "Forgot Password" my.maxon.net to set a new one for your Maxon account. Centralized Management
To make your login details function, you must first understand where those credentials belong. The Maxon Migration
handles all licensing, updates, and activations. You simply sign in to the app once to activate all your Red Giant tools. Managing Legacy Licenses (Pre-2019) If you are staring at a login screen
Go to Maxon.net and use the "Forgot Password" feature with your old Red Giant email. This will create a unified Maxon ID that works across all products. 2. Why Your Login Might Not Be "Working"
: Active Red Giant or Maxon One subscriptions are managed and activated directly through the Usage Limits : An individual license allows software use on one machine at a time
If you logged into the Maxon App on a different workstation, your "ID" might be active there. Maxon allows installation on multiple machines but generally only one active "checkout" at a time.
This error indicates you are trying to use an old login portal or software client that Maxon no longer supports. Switch to the Maxon App immediately. "Red Giant ID works on website but not in app" Yes—as long as the email matches
All software entitlement, trial tracking, and multi-host installations are now actively processed through the centralized Maxon App manager . How to Make Your Credentials Work: Step-by-Step Step 1: Claim Your Migrated MyMaxon Account
This comprehensive guide will help you fix credentials that are not recognized, resolve Maxon App sync errors, and get your plugins authenticated immediately. 1. The Core Issue: The Migration to Maxon App
Check status.maxon.net for real-time server status. As of 2025, Maxon's authentication servers have over 99.9% uptime.