Osticket Plugins List

: Automatically adds staff members as collaborators if they are "@mentioned" in a ticket thread, streamlining internal collaboration. Efficiency & Automation Tools

If you are overwhelmed by the list, start here. These five plugins deliver the highest ROI.

: Similar to the S3 plugin, it stores attachments in a connected Dropbox account.

: Moves file attachments out of the database and onto the server's disk to improve performance.

: Stores attachments in an AWS S3 bucket. System Integrity: osticket plugins list

Efficiently handling file attachments is a common challenge for growing help desks.

Creates hierarchical parent-child relationships for managing complex cases. Third-Party Integrations

: Automatically closes open tickets after a period of inactivity, helping you maintain a clean and accurate queue. Attachment Preview

Notifies a MS Teams channel of new or updated tickets. : Automatically adds staff members as collaborators if

A specialized webhook adaptation that pushes instant alerts to designated Slack channels. It keeps your internal teams updated on urgent tickets without forcing them to constantly refresh the help desk dashboard.

osTicket’s plugin ecosystem is diverse but fragmented. By leveraging the categorized list above, administrators can extend functionality from basic ticketing to a comprehensive service desk. Future adoption of modern packaging standards will lower maintenance overhead and improve security.

Embeds images and files directly in the ticket thread for quick viewing. Subticket Manager

Do you use any (like CRM or internal chat) that needs integration? : Similar to the S3 plugin, it stores

: Now a critical requirement as Microsoft and Google have phased out basic password authentication. It enables modern authentication for emails and staff logins via Microsoft 365 or Google Workspace .

A specialized plugin for generating detailed reports for osTicket, helping management analyze support performance.

: Sends real-time notifications to your team channels whenever a new ticket is created or updated, ensuring no urgent request goes unnoticed. Mattermost & Discord Webhooks