Locate the button labeled or Clear Admin Affirmative .
Look at the top right corner of your locked ZKTeco terminal screen. Note down the exact and Minutes displayed. Step 2: Generate the Master Password
Never have just one admin fingerprint or card. Enroll at least two senior employees as administrators. On ZKTeco devices, you can assign different privilege levels (Super Admin vs. User Admin).
: Look at the current system time displayed on the ZKTeco device screen (e.g., 14:20). Step B: Generate Code : Use a ZKTeco Password Reset Tool (often a small zkteco password reset tool
: Click "OK." This will remove the administrative lock while keeping all user data intact. 2. Time-Based "Super Password" Tool
Click it. The software will send a command over the network to strip admin rights from the device instantly.
: Try the factory defaults first—common ones include 8888 or 1234 . Quick Troubleshooting Tips Locate the button labeled or Clear Admin Affirmative
: The online service operates during working hours, Monday through Friday, 09:00–12:00 and 13:30–18:00. It is closed on national holidays, and no approvals are processed on weekends.
Knowing these details will allow me to provide step-by-step instructions for your exact setup. Share public link
Reset the administrator password
-- For MS SQL Server / PostgreSQL Database backends UPDATE USER_INFO SET Password = 'c4ca4238a0b923820dcc509a6f75849b', Status = 1 WHERE Username = 'admin'; Use code with caution.
Some models have a physical button on the motherboard. Holding this while powering on the device typically restores factory defaults, though this will also erase your user database.
If these methods do not work, you can submit a support ticket via the ZKTeco Europe Help Center or contact ZKTeco Thailand for regional technical assistance. Step 2: Generate the Master Password Never have
Using these tools or methods may require proof of ownership if you contact official ZKTeco Support for a reset code. How to Reset Admin Password For ZKTECO Fingerprint Device