TPM contracts typically cost 30% to 70% less than OEM support renewals.
If you populate an unpopulated Infortrend expansion enclosure with third-party hard drives (HDDs) or solid-state drives (SSDs) not certified or supplied by Infortrend, those drives are not covered under the Infortrend contract.
Infortrend ships the replacement component before you return the failed part. This minimizes the window during which your storage array operates without redundancy. Premium On-Site Service Upgrades
Use the Service Center portal or Quick Service App to track the request status in real-time.
Enter the serial number exactly as it appears on the chassis or management software. infortrend warranty check
| Coverage Aspect | What's Included | What's Not Included / Exceptions | | :--- | :--- | :--- | | | Free from defects in material and workmanship for three years after delivery | Non-Infortrend products, peripherals, or software | | Batteries | Covered for a standard warranty period of two years | (N/A) | | SSD Drives | Standard 3-year term or until maximum TBW limit is reached, whichever is earlier | (N/A) | | Replacement Parts | 90 days or remainder of the original warranty period (whichever is longer) | (N/A) | | EonAI Products | One-year limited warranty | (N/A) |
To check the warranty status of an Infortrend product, you must have the of the main chassis (controller enclosure). Unlike some vendors that use a single purchase order number, Infortrend ties warranty to the physical hardware.
| Feature | Description | | :--- | :--- | | | Extend the standard hardware and software support from 3 years up to 5 years. | | Service Upgrade Options | Upgrade to enhanced support tiers: • Advanced: Next Business Day (NBD) part dispatch. • Premium: 4-hour on-site technical service. • Platinum: Technician on-site within 4 hours. | | Extension & Upgrade Combo | Combine a longer term (e.g., 5 years) with an upgraded service level (e.g., Next Business Day Advanced Replacement). |
Navigate directly to the official Infortrend Support Center. TPM contracts typically cost 30% to 70% less
Step-by-Step Guide to Performing an Infortrend Warranty Check
If your hardware is still within its operational lifecycle (typically under 5–7 years old), you can purchase an official warranty extension through an authorized Infortrend partner. This reinstates your access to official firmware updates and factory-certified replacement parts. 2. Third-Party Maintenance (TPM)
The data center was silent except for the low hum of cooling fans, until a single red light began to blink on the EonStor GS 3016 . For Alex, the lead IT admin, this wasn't just a hardware flicker; it was a deadline. The system housed the company’s critical database, and downtime wasn't an option. Step 1: The Instant Diagnostics
When purchasing brand-new Infortrend hardware, systems ship with standard factory warranties designed to cover component defects under normal operating conditions. This minimizes the window during which your storage
For mission-critical deployments, Infortrend partners with global engineering networks to offer on-site assistance. If a component fails, a certified field engineer is dispatched directly to your data center with the replacement part, operating under strict Service Level Agreements (SLAs) such as:
Infortrend is a trusted provider of enterprise-class data storage solutions, known for their EonStor GS, DS, and CS lines. However, even the most reliable enterprise storage hardware requires solid support and warranty coverage to prevent costly downtime. Managing your hardware life cycle requires knowing exactly how to check your Infortrend warranty status, what your coverage includes, and what to do when your support expires.
Performing an Infortrend warranty check is a straightforward process. Here are the steps to follow:
Accessing precise warranty contracts generally requires an active account on the Infortrend registration portal. Partners and end-users can log in to view registered assets.