If you are reading this, you are likely frustrated. That small, shield-shaped icon in the top-right corner of your Google Chrome browser is causing chaos. Perhaps it is slowing down your page load times, blocking access to a legitimate internal company tool, consuming excessive RAM, or simply triggering false-positive security alerts.

If you’re reading this, you’ve probably opened your Google Chrome browser and noticed a conspicuous gray puzzle piece icon labeled Beside it, a message reading “This extension is managed by your organization” lets you know that the Remove button is grayed out and the usual Uninstall option is nowhere to be found.

Are you using a or an organization-managed computer? Which operating system (Windows or macOS) are you running?

Symantec Endpoint Protection (SEP) is a robust security solution, and its Chrome extension is designed to provide web protection, including threat detection and phishing prevention. However, there are scenarios—such as troubleshooting browser slowdowns, conflicting security software, or managing group policies—where you might need to temporarily disable or permanently remove the Symantec Endpoint Protection extension from Google Chrome.

next to the policy item in SEPM to lock the browser protection in its disabled state. Broadcom support portal For Individual Troubleshooting

If you have local permissions and need to temporarily disable the extension for troubleshooting, follow these steps in :

Delete the Symantec extension ID string if found here as well. Restart Google Chrome.

Navigate to this path to check for user-level policies: HKEY_CURRENT_USER\SOFTWARE\Policies\Google\Chrome\ExtensionInstallForcelist

Right-click the corresponding value name (like 1 or 2 ) and select .

: If the extension is locked by a policy, you may need to stop the SEP service entirely by opening the Run command ( Win + R ), typing smc -stop , and clicking OK. Note: This requires administrative rights and may be blocked by Tamper Protection. For Administrators (Policy Management)

Select or Exceptions depending on your SEPM version.

Open Chrome and click the in the top-right corner. Select Extensions > Manage Extensions . Locate the Symantec Endpoint Protection extension. Toggle the blue switch to Off (it will turn gray).

When you disable Browser Intrusion Prevention through the policy, the following occurs: